DGP: Decision Making Techniques

What is Decision Making?

The process of examining your possible options, comparing them, and choosing a course of action.

5 Hidden Traps that Can Affect Decision Making

1. The fear of upsetting the balance.

2. Anchoring and relying on first impressions.

3. Refusing to leave your eco chamber.

4. Not framing the question properly.

5. Being held hostage to the past.

5 C(s) for Decision Making

1. Construct = clear picture of what must be decided.

2. Complie = requirements that needs to be met.

3. Collect = information on alternatives that meet that requirements.

4. Compare = alternatives that meet the requirements.

5. Consider

6. Commit

Tools for Decision Making

1. SWOT Analysis = analyse the strengths, weaknesses, opportunities and threats.

2. Pros and Cons = whats in favor and whats against.

3. 6 Thinking Hats:

- White hat: facts and information, looks at what is known

- Red hat: feeling and intuition, focuses on what people think about the issue

- Yellow hat: benefits and advantages

- Black hat: caution and problems

- Green hat: creativity and solution

- Blue hat: the Conductor's hat

4. Fish Bone Analysis = A tool used to visualize all the potential causes of a problem in order to discover the root causes.

DGP: AI untuk Rakyat

When a machine can mimic human intelligence, it is termed as artificially intelligent.

In other words, an AI machine has human-like abilities to solve real-world problems, improvise based on its learnings and experiences, make predictions according to the information it has and make decisions on its own.

- Artificial Intelligence has been revolutionizing industries and economies.

- While AI seems to be pretty sci-fi and out of our reach, it is a technology that has been impacting our lives for a long time now.

- There are a variety of applications and tools powered by AI that help us in our day-to-day lives.

- Eg: Waze, Google Maps, Google Assistant or Siri. These are applications powered by AI.

AI has come up as a vital resource in our fight against the COVID-19 pandemic.

As you know, COVID-19 can be transmitted through direct, indirect, or close contact with infected individuals.

AI can play a vital role in analyzing these data accurately to track and protect everyone.

AI can assist in contact tracing by gathering and analyzing huge population data about health, location, and timing.

AI can assist doctors to treat patients with minimal contact.

AI can also assist to prescribe the correct course of treatment for patients.

How do machines learn?

- Machines are fed with data, which is the information used to build the foundation of their intelligence.

- Machines are trained on this data and they develop their own understanding around it in the form of algorithms.

- Once the machine starts functioning, it keeps on updating its algorithm according to its own experiences.

- Just like us, machines also gather feedback on the mistakes they have made and improvise accordingly.

Here’s how this actually happens:

- The machine collects data - Data Acquisition

- It analyses the data to find patterns – Data Exploration

- It tries out different solutions- Solution Modeling

- Receives feedback and figures out the best solution - Evaluation

- It implements the optimal solution – Deployment

AI Domains: An Introduction

- Machine gets its decision-making abilities after recognizing patterns and trends from the data during its training process.

- Since AI has a wide variety of applications, we divide the entire field into sub-fields called the Domains of AI.

Statistical Data: An Introduction

- AI applications that fall under the domain of Statistical Data deal with numeric or alpha-numerical datasets.

- You must have encountered data being collected in the form of series or tables. For example, attendance data, booking data, expense statements, etc.

Responsible AI principles/ethics.

Why do we need ethics:

- Ethics are the code of conduct to use AI and eliminate or reduce AI abuse.

- It is vital to keep a check on how humans are using AI.

- AI can do spectacular things if it is provided with the required data and quality training.

- Keeping AI within controlled limitations through codes of conduct will help us use it for good.

Key take-outs

AI is helping industries in their growth.

We learned how the three AI domains help us understand what kind of data AI deals with.

Statistical Data helps AI analyze numerical data and give better predictions.

Similarly, Natural Language Processing (NLP) helps computers communicate with us.

The last domain of AI, Computer Vision, is literally what it stands for: it is the vision of computers.

Computers learn what they are taught. Biases can creep into algorithms if the data provided to them is biased, to begin with.

DGP: Pekerja Bijak: 5 Ciri-ciri Pekerja Cemerlang

 1. Sikap Positif

- Sikap positif adalah cara kita lihat dunia melalui harapan dan kepercayaan kita tentang dunia dan diri.

- Setiap pemikiran kita mempengaruhi setiap sel dan produktiviti dalam diri kita.

- Bila harapan kita positif, kita dapat bantu, bermaafan, murah hati, dan buat pertimbangan yang baik.

- Kita perlu bergaul dengan orang2 yg positif,

Pekerja yang Bersikap Positif:

- Menikmati kesihatan mental yang lebih baik sebab tiada tekanan, tiada musuh, tidak membenci sesiapa.

- Ada kemampuan untuk beri inspirasi dan semangat.

- Dapat beri teladan baik & dihormati.

- Dapat memimpin dan akan dipercayai. Tertarik dengan bahasa yg kita gunakan.

- Akan sentiasa mengharapkan hasil yang positif.

- Akan dihargai oleh majikan, dan menjadi aset organisasi.

Membina Sikap Positif:

- Hadirkan rasa seronok apabila bekerja

- Sentiasa berwajah positif

- Kerja dengan penuh semangat

- Rayakan kejayaan dengan orang lain

- Puji kejayaan orang lain

- Sentiasa ucapkan terima kasih

- Gunakan bahasa badan yang positif

- Akauntabiliti. Jika silap, mengaku silap. Tak perlu beri alasan untuk tutup kesilapan.

2. Enthousisma

- Semangat kegembiraan yang dapat membantu kita. Ia berkait rapat edngan perasaan kita.

- Orang yang kurang bersemangat tidak akan dapat menyumbangkan yang terbaik.

- Ia berkait dengan teladan yang kita pamirkan, iaitu pertuturan dan kelakukan.

- Dapat dilihat dalam nada gembira, postur badan, kontak mata, bahasa yang positifi dan meriangkan persekitaran.

- Yakin, tekun dan sayang akan pekerjaan.

Orang yang Tiada Enthousisma

- Buat kerja sekadar memnuhi tanggungjawab.

- Dilakukan dengan separuh hati.

- Kerja berdasarkan kadar bayaran yang diterima.

- Menangguh kerjanya apabila hadapi halangan.

Membina dan Mengamalkan Enthousisma

- Sentiasa positig dengan organisasi kita.

- Kita perlu proaktif untuk mengenal-pasti punca sesuatu ketidakpuasan.

- Jangan mudah terpengaruh dengan khabar angin.

- Berpandangan positif setiap situasi yang kita hadapi.

3. Berusaha Dengan Keyakinan Diri

- Fokus lebih pada Kejayaan, bukan Kegagalan. Jangan patahkan semangat sendiri.

- Kita perlu percaya kita boleh, mahir, dan boleh buat keputusan yang baik.

- Salah satu punca kita kurang yakin adalah sebab kita suka bandingkan diri dengan orang lain.

1. Akauntabiliti - Mengaku kelemahan diri

2. Menilai diri kita

3. Menetapkan visi

4. Menetapkan matlamat

5. Berusaha dengan keyakinan diri

Membina Keyakinan Diri

- Keyakinan berkait rapat dengan perasaan pencapaian dan reinforcement.

- Menilai kekuatan & kelemahan diri.

- Mempelajari daripada kesilapan.

- Mendengar pada maklumbalas.

- Self-talk, menggalakkan diri.

4. Pergaulan Dengan Orang yang Berjaya

1. Pergaulan Langsung = kita bergaul dgn orang yg berjaya secara fizikal. Kita dapat bincang dgn mereka, nasihat, belajar kemahiran, semua secara langsung. Boleh jadi idola kita, pemimpin.

2. Pergaulan Tidak Langsung = kita simpan bimbingan, arahan, lain2 dalam hati kita dan kita laksanakannya.

Pergaulan kita perlulah membantu kita untuk membina kerjaya kita serta membawa kejayaan. Sekiranya ia tidak membawa sebarang manfaat pada diri kita, dan organisasi kita maka kita perlulah dengan serta merta meninggalkan pergaulan tersebut.

Pengaruh Pergaulan

Sekiranya kami memikirkan kamu boleh, kamu tentu boleh melakukannya!

5. Penyesuaian Diri

- Perlu pandai sesuaikan diri dengan persekitaran.

- Perlu mempelajari sesuatu yang baru.

- Perlu dedahkan diri kepada teknologi yang sentiasa berubah.

- Menyesuaikan diri dengan corak pemikiran yang berbeza.

- Membina hubungan dengan manusia yg berbeza-beza.

- Membina minda, tingkah laku serta keyakinan diri.

Pendekatan untuk Membina Kemahiran Penyesuaian DIri

Perubahan --> Kesedaran Diri --> Dimana saya berada? Apakah kehendak majikan? --> Keazaman & dorongan untuk perubahan.

Perubahan --> Memperbaiki diri --> Memikul tanggungjawab --> Berakauntabiliti --> Menerima cabaran & memperbaiki kaedah.

Perubahan bermula dari DIRI KITA SENDIRI!

DGP: Managing Stress Effectively & Increase Productivity Rapidly

Outline

1. Ariel View

2. Symptoms or Signs

3. Process of Stress Occurence

4. How to handle stress

5. How to be productive at work

What is Stress?

Feeling of Emotion

Physical Tension

When it happens?

- Triggered by an incident or situation

- 7 Areas: personal, finances, family, health, work, environment, other factors

= You need to know the ROOT CAUSE for you to address the problem.

Stress is the byproduct of problems.

So, how we SEE the problem is important.

If you get stressed, dont act immediately. Be quiet first.

We're never stressed for 24 hours. You just prolong the thinking for a long time.

Instead of thinking about that stressful thing, think about the solution.

How you tackle the problem IS the important thing.

Symptoms & Signs

1. Physical

- Headaches, dizziness, body shaking, heart racing, high blood pressure, trouble sleeping.

2. Emotional

- Depression, anxiety, feeling restless, demotivated, make bad decisions, lack of focus.

Process of Stress Occurence

1. Incident happens / overthinking of the incident.

2. Fast breathing.

3. The feeling of blood rush to your brain.

All these happens in a fraction of second.

You are in a very vulnerable state.

A single word would burst you out.

How You Burst Out?

Words

- bad words

- curse them or family

- talk and trigger them back

How to handle Stress?

Physically - try clenching your hand (fist)

Emotionally - Start with thank you and slowly end with blessing.

How to be Productive at Work?

- Practice saying Thank You every hour, for 1 minute. You'll see great changes.

- GANPAT pull (pull your hands together. like clenching)

- Palm point press (thumb, press on middle of palm)

If your surrounding is bothering you or noisy, try listening to nature sounds, white noise or whatever that you like using head/earphone. Only need to search on youtube,

DGP: Transformasi Kepada Pekerja Produktif & Cemerlang (KaySan)

Apa itu Kerja?

1. Usaha yg bertujuan utk menghasilkan ssuatu.
2. Ssuatu yg diusahakan utk mencari nafkah.
3. Segala tugas aau urusan yg diamanahkan.

Budaya TOKSIK di tempat Kerja.

1. Malas

2. Bertangguh

3. Mungkir janji / Alasan

4. Gosip (membawang)

5. Dengki / Cemburu

6. Budaya jaga tepi kain orang lain

7. Ponteng kerja

8. Cuti sakit (ambil mc tapi pergi tengok wayang, benda2 tak sepatutnya)

M - Matlamat kabur

A - Asik berseronok, kena pandai balancekan borak dgn colleague and buat kerja. jgn leka.

L - Lambatkan kerja

A - Acuh tak acuh, tak peduli perkembangan diri sendiri

S - Suka berangan

Do what is RIGHT, not what is EASY

Pegang cermin untuk tengok kekurangan diri sendiri, bukan kanta pembesar untuk tengok kesalahan orang lain. Dengki pada orang yg perform supaya kita ada azam untuk buat lebih baik.

Ciri-ciri staf yang Cemerlang

1. Tepati masa = dari segi kehadiran, meeting, appointment. If meeting, datang awal, prepare awal.

2. Bersungguh = dari segi penjagaan waktu, manfaatkan apa yg diamanahkan dan apa yg diberikan. Perlu betul2 manfaatkan masa.

3. Sentiasa bertenaga = sentiasa buat ssuatu yg produktif.

4. Sentiasa bersikap positif = lihat hikmah diatas setiap benda yg berlaku.

5. Sentiasa bersemangat = tak bermaksud perlu buat 5-6 kerja sekaligus. Tapi bersemangat dalam apa yg kita diamanahkan.

6. Body language yang baik

7. Boleh terima tunjukajar / nasihat = ada masa yg di tunjukajar tak ok, kita ambil apa yg baik.

8. Sentiasa bersedia memberi lebih / Be prepared.

9. Etika bekerja yang kuat = cth tau pukul berapa nak buat apa. Tau apa komitmen dia.

Kena enjoy apa yang kita buat. Kerja ni satu IBADAH dan ada ganjaran dia. Kita dapat kuasa kepakaran.

Pengurusan Diri Semasa Bekerja

Perlu tau how to GET THINGS DONE!

"Otak berfungsi lebih baik memproses maklumat daripada menyimpan maklumat" - David Allen.

GTD = Simpan sekejap > Jelaskan apa yg disimpan > Susun > Semak balik > Bertindak.

So kita bukan simpan je. Kita simpan dan proses.

1. Simpan = jangan simpan dalam minda. Buat senarai dekat diari, buku, komputer dsb.

2. Jelas = labelkan mana prioriti, mana yg perlu delegate/wakil, mana ada tarikh. And if kompleks, senararikan keperluan atau langkah utk bagi mudah.

3. Susun = susun semula ikut prioriti yg dijelaskan tadi. Bila susun, kita dapat plan and nampak apa yg kita boleh buat sekarang atau akan datang

4. Semak = semak balik dah selesai ke belum, ikut plan ke tak.

5. Bertindak = kita nampak apa yg kita boleh lakukan. Merangkumi semua.

Boss nak apa? VS Kita rasa boss nak apa?

Kita

- sentiasa minta boss selesaikan

- minta idea / usul dari boss

- boss nak harini

- minta boss senaraikan nak apa

Boss

- boss sbnarnya nak staf yg selesaikan

- boss nak staff beri usul/idea. cth if bgtau boss ada problem, then apa plan/tindakan lain? jgn problem je.

- boss nak "semalam" sebenarnya. if boss dah tanya, boss nak benda tu cepat.

- boss nak tengok apa senarai plan kita. if boss nampak, baru tau apa yg kita sedang jalankan. nampak beban tgh dekat mana, apa progressing.

Realiti & Fantasi: Bonus & Kenaikan Gaji/Pangkat

Fantasi

- sentiasa dapat.

- pati dan semua dapat.

Realiti

- bergantung kepada pencapaian & kewangan syarikat.

- bergantung polisi HR dan org chart

- bergantung kepada pencapaian individu.

6 Tips Memperkasakan Diri

1. Set goal

2. Tambah ilmu

3. Cabar diri

4. Ambil peluang

5. Rumus dan capai penyelesaian secara sepakat

6. Set & sepakat jangkamasa selesai aduan

DGP: Smart but Stuck (Rajesh)

 Every smart person gets stuck.

The smart person always try to hold on to their identity that they're smart. When that happens, they tend to try to solve every problems very quickly.

Why?

Because if they delay, then they afraid other might think that they're not that smart afterall or they're being exposed.

So, the moment they get stuck, they want to get unstuck.

What will happen, they'll end up solving the surface rather than the depth.

They need to start reposition themselves.

7 REASONS why People Get Stuck

1. Why is "change" hard for many smart people?

    Change is NOT optional, it is a necessity. Why? The world is changing, so if you want to sync you need to change.

    Smart people are bad at change sometimes because of the control over short term outcomes.

When the thing is new (change), the control that they have will be small.

    To overcome this, they need to tell themselves that they're going thru changes, so it's fine to not be good immediately.

2. Why smart people don't take actions?

    They tend to make phantom requirement that they need certain skill to be fully ready.

    So when they start to learn/study, they'll realize that the content that they have is so much lesser than the real context. They do not stop learning tho becuase smart people don't give up. But the more they learn, the bigger their context get and they feel like their content is getting smaller.

    That's not the case. It's their eagerness that makes them feel like that.

    The more topics / field they learn about, they'll start to feel like in a MAZE and it will never ends.

    The FIXING here is really important. They need to first realise that they CAN'T DO IT ALONE. They need to have good help.

    Instead of saying "I need to do this", they need to start thinking "WHO can I get onboard on this".

Stop thinking your SOLO capability could run a TEAM-based sport.

3. Why smart People struggle to Talk

    It's interesting how smart people can do stuff but for the love of God, they struggle with talking. They can't explain what they do (ME T^T).

    They might want to say 1 2 3 4 5 6 7 8, but what they actually say is 1 6 8 because they thought that the others are obvious. They skip it. They THINK the people that are listening can somehow connect the dots.

    This happens because smart people minds are racing at such a lightning speed. They want to process things fast and get things done quickly. So they keep compressing stuff.

4. Why smart people don't share?

    When smart people learn new stuff, they'll start with what they currently have (small bit). And at THAT time, they don't want to share it yet because they'll look bad. "aku pon tktau, kenapa nak share".

    Then when they have reached certain knowledge, it become background knowledge that they thought is 'obvious' so everyone should know, why share? The process repeats every time they learn nwe stuff. They missed the opportunity to share.

    Best thing is to do "time-travelling". Go back to prev years and share with people who struggles the same problem, the same exact thing that we learn or start with pre years back.

5. Why smart people fall hard from the top?

    They will fall hard if they took advantage of other people. They will not just lose that people, but they will also lose the network of those people. The system will be privately evoded. That's how they will fall from the top.

    They need to balance things. Be grateful, practice daily gratitude. When you realise that a lot of people have helped you, you'll not take people for granted.

6. Why smart people don't know their strengths?

    The real question is, how yo do identify your strength? Try journalling, you'll find patterns. Next is thru your mentors.

    Next, noticing what you notice, and noticing what you dont notice. Lastly is to notice the REQUEST that are made off of you.

7. Why smart people SHOULD be NICE?

    Being nice is not a bonus, its a necessity. Being nice is a HUGE competitive advantage.

    If you are nice and people are comfortable with you, you can jump/skip the tribe/level. People know that you're not enough to get or be there yet but because you are super likeable and nice, they will welcome you. So they will start to include you in all conversation as if you're part of them and the next thing you know is you knowledge becomes better. You'll be on the same level as them.

    Sooner then later, you'll grow fast and jump the tribe more.

DGP: Time Management

4 Happiness Hormones

1. Dopamine - happiness, good mood, rewards, build anticipation for next one.

    Like when playing games, the more you get, the more you play.

    Same with if you sell product. Give something.

    Motivates people to do more and they will like it.

    To boost: exercise, sleep well, eat protein.

    If you lack: insomnia, lack of motivation, difficult to focus, anxiety, moodiness.

2. Serotonin - happy chemical

    Regulates mood, depression & anxiety.

    To boost: exercise, sleep, natural sunlight, mind exercises.

3. Endorphin - exercise high/happiness

    Released during pain to counter attack the pain.

    Helps with sleep.

    Release when laughing out loud.

4. Oxytocin - bonding/love hormone

    Build during intimacy, closeness, laughter

    Can help with depression & anxiety.

Development starts with MINDFULNESS

1. Helps us choose life directions

2. Helps to avoid moment-to-moment distraction

" The unexamined life is not worth living " - Socrates

Knowing yourself will help with you self-development.

You have to be the BOSS of you.

Human issues that damage productivity are the hardest to solve for many people.

Every day, there are MORE distractions.

People used to read more, idle more.

Now, alerts come every few minutes. Messages, emails, chats, etc. Too much.

Even simple pomodoro practice is becoming hard. People can't focus.

FOCUS on the most important thing. Don't get distracted.

Time Management Matrix

- how long will it take?

- how much resources will it take up?

- how important is it really?

5-Point Prioritization Scale

1- show stopper. this needs to happen. important

2- very important

3- important but not urgent

4- low priority but should be done

5- for later

Few solutions to each task

- can it be eliminated?

- can it be automated?

- can it be optimized?

- can it be delegated or outsourced? someone else do it.

What if the Purpose of Life?

" You dont find yourself. You MAKE yourself ".

DGP: Social Media Marketing

What is Social Media Marketing?

A form of digital marketing that uses social networking platforms to increase brand and product exposure and to cultivate meaningful relationships with consumers online.

Setting your GOALS = REAN

R = Reach: how many customers do u want to reach? Who are your target customers?

E = Engage: interaction with your content. U want comment, share, like. How much do u want?

(you can use quiz/question to get interaction)

A = Activate: convert people to customers. Promotion, offer. Take action. Dont loose them. CTA.

N = Nurture: customer relationship. We take care of the relationship btween us and them. They pay, trust u. Give them added value.

Purpose of Nurture

- Repeated sales

- Referral

You need to create a SMART goal.

S = Specific

M = Measurable

A = Attainable / Achieveable

R = Realistic

T = Timebound

Make your goal SPECIFIC. Make sure you can measure. If you wanna gain followers, how much?

For Marketing, you must START from where you are.

You must know YOUR STRENGTHS & the OPPORTUNITIES that you have.

What do you do to get their Attention? Why should they pay attention? Whats ur difference?

How do you know that they're Interested?

How do you push it to higher level, which is Desire?

How do you turn it into Action where they use your product?

2 Popular Content Writing Strategy

1. AIDA

2. APSA

P = Problem, what are their pain points?

S = Solution, what is the solution to their pain?

PROVE your products / services can HELP them.

Lastly, RETENTION.

You need to know what to do to make then STAY with you.

Need to keep in mind. Customer may be irritated with constant newsletter.

SO, when you send something, SEND SOMETHING THAT THEY CAN RELATE.

8 Steps to Creating a Social Media Strategy

You need to stalk your competitor. But dont copy their content.

From the results, continue what works and re-evaluate what didnt.

You need to know your customers. Dont just feed content to your social media.

You need to do CUSTOMER RESEARCH. If you dont know what your customer/viewer wants, you wont know what to post.

NICHE = very specific, segment.

What's your niche market?

Identify your niche market.

KEY MESSAGE

If you want people to stick with you, PLEASE do not forget these:

1. Give useful information = people dont care what u can provide until they know how much u care about them.

2. Give again = spend day and night taking care of your people.

3. Give more = give until they know you are there to help them with their problem.

4. NOW SELL = it will be an easy catch.

DGP: Strategical Marketing Planning

 Marketing

- Identify the needs of customers
- Satisfy the needs of customers

Contoh:

- kena keluarkan invois setiap bulan untuk semua pelajar

- kena kejar mana2 pelajar/ibubapa yang belum buat bayaran

- kena cari semula secara manual, rekod kewangan untuk buat laporan

- semua laporan, info, disimpan dalam file, susah cari, susah kekalkan

Purpose of Marketing:

- To sell more stuff, to more people, more often, for more money, for more profit.

When do we need marketing?

- When we reach a certain level, and there's no understanding of where to go further.

- Decreased in profitability.

- Work is goin on in the company, but you dont feel its affective.

- Increasing pressure from competitors.

- Customers express dissatisfaction.

- Enter a new market or introduce a new product.

Process of Marketing Plan

1. Stage 1: Where are we now?

2. Stage 2: Where do we want to be?

3. Stage 3: How might we get there?

4. Stage 4: Which way is the best?

5. Stage 5: How can we ensure arrival?

Competitor Analysis

Analyse competitors' strengths in:

- Positioning

- Offerings

- Resources

- Strategies

Analyze our company, competitors, customers.

LoRef = Loyalty and Referral Program.

Brainstorm --> Categorize --> Finalize

DGP: Communication at Workplace

1 benda kena ingat bila nak communicate dengan orang lain is, dont let your emotion gets to you.

Emotion plays a significant role in communication.

What is effective communication?

- Message is convey

- Effectively communicate with a range of people

Words > Process > Manifest.

How communication can be effective?

Always check for understanding: if kita cakap, takde respond or takde yg tanya soalan, then besar kemungkinan they dont get what youre saying.

Emotions > Facial expressions > Objective of speech.

Bila kita cakap dengan orang, jaga facial expressions. Kadang kita tak sedar, we look too stressed and that can actually reflects to the people twhom we're talking to.

- Stay positive all the time.

- Remember you are not just talking but you are communicating. Its 2 WAYS.

- Learn to listen more.

- Use polite words.

- Split emotions and work.

Sandwich method: say something good + say something to improve.

Dont use harsh words. Imagine, we use minimum 8 hours of our time at work, imagine working with people that stresses you out.

All of us are working on the same goal.

Words matter: THANK YOU and SORRY.

Even for the smallest thing, express gratitude.

Eg; ada yg kerja malam untuk tolong selesaikan isu, say thank you.

When giving opinion:

- Dont offend others!

- eg: Sorry but I think.. I believe it is better... Maybe we can... (remember 8 HOURS)

Agree & Disagree:

- If taknak jatuhkan air muka orang bila disagree, boleh buat 1-1 session lain.

- Always tone down ur intonations & words. "I must admit that its a great idea, but I think..", "I quite disagree because".

Asking for clarification:

Do not mix formal and informal.

In meetings:

- Introduce yourself & others (if required)

- Go thru points / notes, / outlines of meetings

- Ensure to follow agenda

- Ask questions for clarity purposes upon completing every topic/agenda

- Give time for response

Productivity is the key points. Dalam meeting, try to stick to the agenda. Jangan melencong masuk psal peribadi or benda2 lain yg takde kena mengena. Stop making meetings long.

What is CONFIDENCE to you?

Eye contact and body language.

Your eyes says more than your words.

- Make eye contacts with every one of them.

- Look at their foreheads.

- Then, slowly build confidence.

- Then, randomly look at all one by one.

Even your handshake can say something about your confidence.

Your posture, absolutely.

Your emotions will effect how your work. So try to ensure a positive emotions. Try to be clam and compose.

This will affect how you think, communicate and more.