DGP: Communication at Workplace

1 benda kena ingat bila nak communicate dengan orang lain is, dont let your emotion gets to you.

Emotion plays a significant role in communication.

What is effective communication?

- Message is convey

- Effectively communicate with a range of people

Words > Process > Manifest.

How communication can be effective?

Always check for understanding: if kita cakap, takde respond or takde yg tanya soalan, then besar kemungkinan they dont get what youre saying.

Emotions > Facial expressions > Objective of speech.

Bila kita cakap dengan orang, jaga facial expressions. Kadang kita tak sedar, we look too stressed and that can actually reflects to the people twhom we're talking to.

- Stay positive all the time.

- Remember you are not just talking but you are communicating. Its 2 WAYS.

- Learn to listen more.

- Use polite words.

- Split emotions and work.

Sandwich method: say something good + say something to improve.

Dont use harsh words. Imagine, we use minimum 8 hours of our time at work, imagine working with people that stresses you out.

All of us are working on the same goal.

Words matter: THANK YOU and SORRY.

Even for the smallest thing, express gratitude.

Eg; ada yg kerja malam untuk tolong selesaikan isu, say thank you.

When giving opinion:

- Dont offend others!

- eg: Sorry but I think.. I believe it is better... Maybe we can... (remember 8 HOURS)

Agree & Disagree:

- If taknak jatuhkan air muka orang bila disagree, boleh buat 1-1 session lain.

- Always tone down ur intonations & words. "I must admit that its a great idea, but I think..", "I quite disagree because".

Asking for clarification:

Do not mix formal and informal.

In meetings:

- Introduce yourself & others (if required)

- Go thru points / notes, / outlines of meetings

- Ensure to follow agenda

- Ask questions for clarity purposes upon completing every topic/agenda

- Give time for response

Productivity is the key points. Dalam meeting, try to stick to the agenda. Jangan melencong masuk psal peribadi or benda2 lain yg takde kena mengena. Stop making meetings long.

What is CONFIDENCE to you?

Eye contact and body language.

Your eyes says more than your words.

- Make eye contacts with every one of them.

- Look at their foreheads.

- Then, slowly build confidence.

- Then, randomly look at all one by one.

Even your handshake can say something about your confidence.

Your posture, absolutely.

Your emotions will effect how your work. So try to ensure a positive emotions. Try to be clam and compose.

This will affect how you think, communicate and more.